Returns Policy

  • Any unopened product can be returned and fully refunded or exchanged within 7 days of purchase with a proof of purchase.
  • Opened or used products that you are not completely satisfied with can also be returned for an exchange within 7 days of purchase with a proof of purchase.
  • Purchases made online will be collected by our courier.
  • Unless product is damaged or was incorrectly supplied, the customer will be liable for courier fees.
  • Vouchers, sale items, samples and gifts with purchase, cannot be returned, refunded or exchanged, unless damaged.
  • Opened or Used is defined as any variation from its original condition including opened or outer seal broken.
  • Customers exchanging goods can choose from our full selection including gift cards.
  • Exchanges for a product of lesser value will have the remainder refunded on to as a voucher.
  • Please note that original delivery charges are not refunded.
  • Opal Sportswear (Pty) Ltd will refund your payment for the goods as soon as possible by the original payment method, no later than 5 working days after we have received the goods.
  • Once your refund has been processed, it can take your card provider 3 to 5 working days to credit your account.
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